Shipping policy

Shipping Policy

Shipping of Our Products

All Glowery products are securely shipped from our warehouse in France using trackable shipping methods. We offer free shipping on orders over €80 (or €180 for the United States), with no code required. Free shipping is automatically applied at checkout. Please note that customs duties may apply depending on the destination.

We do not ship to PO boxes. Kindly provide a physical address. We cannot reroute packages, offer pickups, or refund orders shipped to hotels or other temporary addresses.

Order cancellations or adjustments are not possible once the order is placed.

Please allow 1 to 2 business days for order processing. Once your order has shipped, you will receive a tracking link by email. Delivery times vary depending on the destination.

We only ship on business days (Monday to Friday, excluding French public holidays). Orders placed over the weekend will be processed on the next business day.

Shipping Costs and Delivery Times

Delivery Method	Zone	Rates	Delivery Time
Home Delivery	France	€4.99 (for orders < €80) Free (for orders ≥ €80)	3 – 5 business days
Pickup Point Delivery	France	€3.99 (for orders < €80) Free (for orders ≥ €80)	3 – 5 business days
International US Delivery	United States	€14.99 (for orders < €180) Free (for orders ≥ €180)	5 – 10 business days
Pickup Point Delivery	Belgium, Luxembourg, Netherlands, Portugal, Spain	€7.99 (for orders < €80) Free (for orders ≥ €80)	3 – 6 business days
Home Delivery	Belgium, Luxembourg, Netherlands, Portugal, Spain	€10.00 (for orders < €80) Free (for orders ≥ €80)	3 – 6 business days
International CH Delivery	Switzerland	€10.00 (for orders < €125) Free (for orders ≥ €125)	5 – 10 business days
International EU Delivery	Austria, Greece, Hungary, Ireland, Italy, Sweden, Monaco, Denmark, Latvia, Poland, Bulgaria, Czechia, Serbia, Romania, Turkey	€10.00 (for orders < €80) Free (for orders ≥ €80)	5 – 10 business days

Returns and Right of Withdrawal

In accordance with European consumer law, you have 14 days from the receipt of your order to exercise your right of withdrawal, without providing any reason.

If you choose to withdraw after receiving your order, return shipping costs will be at your expense.

Items must be returned in their original packaging, unopened, and unused. A refund will only be issued after we have received and inspected the returned items. To initiate a return, please contact us at hello@helloglowery.com.

Compensation Policy

Reason for Refund	Conditions for Refund	Documents to Provide
Lost Package in Transit	Loss confirmed by the carrier.	• Proof of confirmation of loss by the carrier
Package Marked as Delivered but Not Received	The carrier used must deliver with a signature upon receipt (no refund will be granted for unsigned deliveries).To confirm the selected shipment type please contact us to hello@helloglowery.com	• Buyer’s ID
Package Marked as Delivered but Not Received		• Non-receipt statement
Damaged Product(s)	Order delivered within the last 5 working days.	• Photo of damaged products
Damaged Product(s)	Order delivered within the last 5 working days.	• Photo of the box
Missing Product(s)	Order delivered within the last 5 working days.	• Photo of full order in the box
Incorrect Product(s)	N/A	• Photo of the incorrect products (with visible barcodes)
Incorrect Product(s)	N/A	• Detailed order confirmation
Abusive Return	N/A	N/A